Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets out the rules for using Vital Sites services. All clients must comply with this policy.

1. Scope

This policy applies to all websites maintained under an active Vital Sites subscription and all interactions with our support team.

2. Permitted Use

Our services are designed for legitimate NDIS service provider websites, including:

• Business information and service description pages
• Contact and referral forms
• Blog and content pages
• Staff profiles and team information
• Participant resources and information

3. Prohibited Use

Your website must not be used for:

• Any unlawful activity under Australian or international law
• Distributing malware, phishing content, or spam
• Hosting content that infringes intellectual property rights
• Storing or processing sensitive health records without appropriate safeguards (we maintain your website, not your clinical data systems)
• Any activity that could damage our reputation or the reputation of NDIS providers generally
• Excessive resource consumption that impacts our ability to serve other clients

4. Content Edits (Care+ and Pro Plans)

Content edits included in your plan are subject to fair use:

• Each edit should take no more than 30 minutes to complete
• Edits are for text, image, and minor layout changes — not full page redesigns
• Unused edits do not roll over to the next month
• Additional edits beyond your allowance are available at 0 each

5. Support Fair Use

We provide unlimited email support, but expect reasonable use. This means:

• Requests related to your WordPress website maintenance
• Reasonable response expectations (we are a small team)
• Respectful communication with our support team

6. Enforcement

If we believe a client is in breach of this policy, we will:

1. Contact you to discuss the issue and seek resolution
2. If unresolved, we may suspend services with 7 days' written notice
3. In cases of serious breach (e.g., illegal content), we may suspend immediately

7. Contact

Questions about this policy? Contact hello@vitalsites.com.au