Client Support — Vital Sites

Website down? Something broken? Report a technical issue below.

Report Issue

Need a text, image or staff-profile update? Care+ and Pro include monthly content time; larger work is quoted separately.

Submit Request

For care subscribers: update your payment method, download invoices, change plan, or cancel.

Open Billing Portal

Response Times

Website Care Response Times

For a design project, your quote or project agreement sets the communication and review schedule.

24 business hours

Email support during business hours. Site-down issues are prioritised.

4 business hours

Priority email + phone support during business hours.

2 business hours

Top priority response during business hours.

Submit a Request

Request Type *

Your Name *

Email Address *

Website URL (if live)

Care Plan (if known)

Describe the Issue or Request *

Do not include passwords, patient records or other sensitive client information.

Urgency

We've received your request and will respond in line with your care plan or project agreement.

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Site completely down? Email support@vitalsites.com.au with "URGENT" in the subject line. We prioritise site-down issues during business hours.