Refund Policy

We want every client to be happy with our service. This policy outlines when and how refunds are provided.

1. 14-Day Satisfaction Guarantee

New clients on any plan are covered by our 14-day satisfaction guarantee. If you're not satisfied with our service within the first 14 days of your subscription, contact us and we will provide a full refund of your first payment — no questions asked.

2. Monthly Plan Cancellations

• Monthly subscriptions can be cancelled at any time
• Your service continues until the end of the current billing period
• No refunds are provided for partial months — you have access to the full month you've paid for
• No further payments will be taken after cancellation

3. Annual Plan Cancellations

• Annual subscriptions can be cancelled at any time
• Your service continues until the end of the prepaid year
• Annual plans cancelled after the 14-day guarantee period are not eligible for a partial refund for the remainder of the year
• No further payments will be taken after cancellation

4. Service Failures

If we fail to deliver the services described in your plan for a sustained period (more than 5 consecutive business days) due to our own fault, you may be entitled to a pro-rata credit or refund at our discretion.

5. How to Request a Refund

To request a refund, contact us at hello@vitalsites.com.au with your name, email address, and the reason for your refund request. We aim to process all refund requests within 5 business days.

6. Payment Disputes

If you believe you have been charged incorrectly, please contact us before raising a dispute with your bank. We're happy to investigate and resolve billing issues promptly.

7. Australian Consumer Law

This refund policy does not limit your rights under Australian Consumer Law. If our services have a major failure, you are entitled to a refund regardless of this policy.