Last updated: February 2026
Vital Sites (ABN 19 357 086 272) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following personal information:
- Contact details: name, email address, phone number, business name
- Website access credentials: WordPress admin URLs, usernames, and passwords you provide during onboarding
- Payment information: processed securely by Stripe — we do not store your card details
- Website analytics: de-identified usage data about how you interact with our website
- Communication records: emails, form submissions, and support requests
2. How We Use Your Information
We use your personal information to:
- Provide WordPress maintenance and support services to your website
- Process payments and manage your subscription via Stripe
- Communicate with you about your service, including monthly reports
- Respond to enquiries and support requests
- Improve our services and website
- Comply with legal obligations
3. How We Protect Your Information
We take reasonable steps to protect your personal information, including:
- SSL encryption on all pages of our website
- Secure credential storage — website access details are stored encrypted and access-controlled
- Payment processing handled entirely by Stripe (PCI DSS Level 1 compliant)
- Regular review of our security practices
- Staff access limited to those who need it to provide your service
4. Third-Party Services
We use the following third-party services to operate our business:
- Stripe — payment processing and subscription management
- Jotform — form submissions and data collection
- Airtable — client management and service tracking
- Google Analytics — website usage analytics (de-identified)
These services have their own privacy policies and may store data outside Australia. We only share the minimum information necessary for each service to function.
5. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
6. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.
7. Data Retention
We retain your personal information for as long as your subscription is active and for a reasonable period afterward for legal, tax, and business purposes. Website access credentials are deleted within 7 days of your subscription ending.
8. Changes to This Policy
We may update this policy from time to time. We will notify active clients of material changes by email.
9. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, contact us at: