Accessibility Statement

Vital Sites is committed to ensuring our website is accessible to all users, including people with disabilities. As a business that supports NDIS service providers, accessibility is core to our values.

1. Our Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as referenced in the Australian Government's Digital Service Standard and the Disability Discrimination Act 1992 (Cth).

2. Measures We Have Taken

• Sufficient colour contrast ratios throughout the site (WCAG AA minimum)
• All form fields have descriptive labels
• Keyboard-navigable interface and interactive elements
• Semantic HTML structure with proper heading hierarchy
• Descriptive link text (avoiding generic "click here" phrases)
• Responsive design that works at all zoom levels up to 400%
• No content that flashes more than 3 times per second
• ARIA attributes on interactive components (FAQ accordion, mobile menu)
• Respects user's reduced-motion preference for animations

3. Known Limitations

We are aware of the following areas under active improvement:

• Some older embedded content may not have full alt-text descriptions
• PDF documents linked from this site may not be fully accessible

4. Feedback and Contact

If you experience any accessibility barriers on our website, please contact us:

• Email: hello@vitalsites.com.au
• We aim to respond to accessibility feedback within 5 business days

5. For Your Clients

If you need your own NDIS provider website to meet accessibility standards, this is something we can help with as part of our Care+ and Pro plans. Accessible websites are not just good practice — they're important for ensuring NDIS participants can access your services online.